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CQC Operations Manager – Learning Disabilities

Website Domus Recruitment


Domus are recruiting for a fantastic opportunity for an Operations Manager to join a national charity that provides care and support to adults with Learning Disabilities and Autism.


With an office in Somerset you will be responsible for the managerial oversight 2 Supported Living Services across Bristol areas for adults with Learning Disabilities and Autism.


You will be responsible for Service Managers who directly manage each location, your role will be to ensure the quality of the support is innovative, creative and delivers the outcomes people want through the management and staff teams.


  1. will have a key role in quality monitoring, staff resources, training, budgets, reporting on the performance and achievements of your teams and celebrating success.


Your role will be key in building relationships with commissioners, families and other key stakeholders and creating opportunities to support more people, so both written and verbal communication is essential.


In your role you will be required to take on the CQC Registered Managers responsibilities.


You will need to have experience of managing multiple locations/ teams that provide supported living/ outreach/ employment opportunities or registered care homes for people with Learning Disabilities.


The role will require you to be highly organised, self-driven and able to work flexibly and proactively.


You will need to be confident in using all Microsoft packages and IT.


Key Responsibilities of an Operations Manager:

  • Lead and develop a culture that values the very highest standards of safety, quality and excellent service user care.
  • Insert measures into Services which guarantee the high standards of health and safety; actioning any identified areas of concern as a priority.
  • Lead and manage the Management Team across all aspects of day-to-day business deliverables through supervision, effective management, personal development, retention, and succession planning. 
  • Monitoring performance in relation to quality and key performance indicators to agreed targets for care standards and quality.
  • Ensure compliance with all statutory regulatory bodies and company policies and procedures, and be accountable for ensuring findings from internal site quality inspections are reviewed and actioned as appropriate.
  • Monitoring of all financial controllables and care hour delivery against the local authority placement contracts and agreed funding matrix.
  • Ensure that key hotspots of concern are given focus and development through auditing and action planning. Providing regular progress updates to the Head of Operations.
  • Guarantee that any areas of concern identified surrounding quality and compliance are thoroughly investigated, and that remedies are put into place to safeguard against recurrence.
  • Oversee the transition of new Service Users, ensure that new SUPs, RAs, and HAPs are completed prior to arrival. Instrumental in the preparation of living arrangements (furniture / furnishings etc) for new Service User admissions.
  • On occasion there may be the need to lead the weekly MT Meetings, ensuring that tasks are allocated and actioned as necessary.


Key requirements an Operations Manager must have:

  • Multi-site management experience or preferably experience as an Area/Regional/Operations manager across services for adults with Learning Disabilities
  • Holds or willing to work towards NVQ 5
  • Strong leadership skills and the ability to deal with staffing on all levels
  • Driving License and car



  • 25 days annual leave (plus bank holidays).
  • A 24-Hour Employee Assistance Programme.
  • Life Assurance and Pension scheme.
  • Paid enhanced DBS for you.


If you are interested in the above Operations Manager vacancy, please call Max at Domus Recruitment. 


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