+44 (0) 1706 827828 enquiries@domusrecruitment.com

Head of Customer Experience & Safeguarding

Website Domus Recruitment

Domus Recruitment are working with our client who are a not-for-profit organisation supporting over 6,000 people across 500 sites nationwide. They are looking for a competent and caring individual, who is flexible and interested in carrying out a diverse & rewarding role, which will include overseeing and leading on Customer Experience, and having an oversight of Safeguarding good practice.

As Head of Customer Experience & Safeguarding, you will continuously develop at strategic & operational level to lead the successful corporate approach to Customer Care management & senior level Safeguarding oversight.

Key Responsibilities of a Head of Customer Experience & Safeguarding:

  • You will contribute to our social care governance processes and will attend meetings of the Executive Management Team, SCG and Quality Subcommittee as required.
  • You will ensure excellent quality of records are maintained that can be used to inform a range of processes.
  • You will work in conjunction with other Quality leads and head office departments to ensure we respond our customers’ needs to an excellent level.
  • You will take part in relevant multi-disciplinary team meetings (MDT) to ensure we effectively manage any issues that arise and meet our duty of care as regards the quality of life for the people we support.

Head of Customer Experience & Safeguarding Requirements:

  • Good degree or equivalent.
  • Significant proven experience of social care management & oversight preferably under CQC regulation.
  • Knowledge and experience of quality assurance processes, safeguarding management in the social care sector.
  • Knowledge and experience of delivering high quality Customer care in the social care sector.
  • Experience of multi-disciplinary working.
  • Senior level management experience.
  • Excellent written communication skills, including the ability to draft, proof and edit correspondence, safeguarding action plans and r


  • 25 days holiday + 8 days bank holiday.
  • Pension scheme with the People’s Pension.
  • Company sick pay.
  • Life assurance scheme.
  • Competitive salary.

If you are interested in the above position please apply, or for more information contact Cameron Lawrie at Domus Recruitment.

As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £300 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month.

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Registered in England & Wales

Company No: 7950831 Vat No: 947 2814 96

Northern Office

Princes Court, Silver St

Bury, BL0 9BJ


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St Thomas House, Liston Rd

Marlow, SL7 1DP


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