Website Domus Recruitment
Domus Recruitment are working with London Borough of Haringey Council, in sourcing 2 x Housing Liaison Officers. One contract is a 6-month FTC, and the other is a 12-month FTC. You will be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies & tenancy changes interviewing service users & dealing with general enquiries.
You will be responsible for a range of tenancy management duties, and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighbourhoods are clean & safe and resident satisfaction is high.
Key Responsibilities of a Housing Liaison Officer:
- To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents.
- To give general advice on housing options including transfers or any other tenancy related issues, including supporting new tenants as appropriate to settle into their homes.
- To carry out tenancy checks, referring possible issues for further investigation.
- To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate.
- To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
Housing Liaison Officer Requirements:
- Experience in working with the general public, preferably in a service delivery setting.
- Ability to work as part of a team & work with others to ensure projects & tasks are completed on time.
- Commitment to taking responsibility for own learning and development.
- Good understanding of issues relating to social housing.
- Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee of the Council.
If you are interested in the above position please apply, or for more information contact Ben Hole at Domus Recruitment.
As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £200 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month.
