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Service Manager

Website Domus Recruitment

I am recruiting for an experienced Service Manager or Registered to join my client’s team in their Supported Living Service in Wroxham, Norfolk. The is a non-registered position as there is a Registered Manager in post who you will work closely alongside. This is a new opportunity for someone with experience in Learning Disabilities, Autism, Complex Care and Behaviour Challenges in a beautiful newly opened service.  


My client’s service is a converted Edwardian Mansion, comprised of 11 purpose-built townhouses, apartments and a cottage all set in a stunning three acres of landscaped parkland.


Key Responsibilities of a Service Manager:

  • Monitor and support the delivery of person-centred services to all people using the service.
  • Monitor and support the health and safety of both people using the service and support staff
  • Ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being, and in compliance with external regulations and standards.
  • Provide supervision and support to Team Leaders through effective recruitment and selection, coaching and Performance Management as well as Support to manage their team of Support Workers.
  • Ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets
  • Develop knowledge and skill of staff teams through delivering service specific training as and when required
  • In this role you will be required to be highly flexible and participate in the 24 hour on-call rotational system providing management support to staff and person-centred approaches to the people who use our services.


Service Manager Requirements:

  • Ideally a minimum of four years’ experience preferably within the relevant field and a minimum of three years’ management experience.
  • You will possess good time management skills and be IT literate.
  • You will be committed to reporting on Service User outcomes and organisational KPI reporting.
  • A relevant professional Qualification at Level 4 or Higher in Care or Management e.g. NVQ/SVQ, QCF Award Certificate or Diploma (also known as BTEC Professional Award, Certificate, Diploma) and working towards Level 5 or above.
  • Motivational with leadership skills
  • Self-starter with attention to prompt timekeeping
  • Organised with ability to meet deadlines and fulfil obligations generally
  • Excellent communication skills
  • Excellent financial skills
  • Person centred approach to delivery of services


If you are interested in the above position please apply, or for more information contact Nichole at Domus Recruitment.

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