+44 (0) 1706 827828 enquiries@domusrecruitment.com

Service Manager – New Biggin by the Sea

Website Domus Recruitment

A specialist care provider is seeking a Service Manager to manage the day to day running of the service. It is a residential service which provides support for people with learning disabilities, Autism and complex needs.

This is campus style service supporting people with autism and a learning disability. People live in bungalows situated in extensive grounds. The site is accessed through a main administrative building. Some people receiving support from the service are ‘residential’ and receive accommodation and personal care from the provider. Some people are supported through an independent living model. 

Responsibilities of Service Manager:

  • Monitor and support the delivery of person centred services to all people using the service.
  • Ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being, and in compliance with external regulations and standards
  • Provide supervision and support to Team Leaders and Support Workers through effective recruitment and selection, coaching and Performance Management as well as Support to manage their team of Support Workers.
  • Ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets
  • Work effectively with external agencies to promote the work of my client and to increase referrals and placements within the Area in line with defined business targets.
  • Develop the knowledge and skill of staff teams through delivering service specific training as and when required
  • Develop own knowledge and practice relative to continuous service improvement
  • Ensure that all services delivered are compliant to contract
  • Audit services regularly and report accordingly
  • Continuously improve service performance across services for which you are responsible
  • Recognise and encourage innovation across services for which you are responsible
  • Ensure that purchaser contracts and agreements are in place for all people using the service.
  • Supervise, mentor and act as a positive role model to Team Leaders to ensure effective and efficient person centred service delivery to all people who use the service
  • Conduct annual performance appraisals for all team members
  • Take a lead role in developing and delivering an appropriate induction programme for new staff
  • Motivate the staff team to drive and improve service delivery
  • The nature of the job responsibilities may require flexible hours, including some evening and weekend hours, or adjusted beginning and ending times. You are required to work additional hours when authorised and as necessitated by the needs of the business, and you may be required to provide on call duties as necessary.

Key Skills/Requirements:

  • Ideally a minimum of four years’ experience preferably within the relevant field and a minimum of two years’ management experience.
  • You will possess good time management skills and be IT literate.
  • You will be committed to reporting on Service User outcomes and organisational KPI reporting.
  • You will be an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support.
  • You will have a caring and supportive attitude towards others which is founded on respect and an effective work style which is responsive, participative and creative.
  • A relevant professional Qualification at Level 4 or Higher in Care or Management e.g. NVQ/SVQ, QCF Award Certificate or Diploma (also known as BTEC Professional Award, Certificate, Diploma).

If you are interested in the above position please apply or for more information contact Ryan at Domus Recruitment. 

I look forward to hearing from you.

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